Shipping policy
Shipping Policy
Welcome to Velarux®! We understand how important it is for you to receive your orders promptly and efficiently. That's why we've outlined our shipping policy below to ensure you have a clear understanding of our shipping processes and timelines.
Processing Times
- Orders are processed within 1-5 business days.
- Business days are Monday through Friday, excluding holidays.
Shipping Methods and Delivery Times
- Standard Shipping: Estimated delivery within 6-12 business days.
- Expedited Shipping: Estimated delivery within 3 to 8 business days.
Please note, these are estimated delivery times and cannot be guaranteed. We do our best to meet these shipping estimates but cannot guarantee them.
Shipping Charges
- Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
- We are shipping worldwide and our product prices include tax & customs fees so customers don't have to worry about any extra costs.
Tracking Your Order
- Once your order is shipped, you will receive a confirmation email containing your tracking number.
- You can track your order on our website or directly through the carrier’s website.
Lost or Damaged Items
- In the unlikely event that your order is lost or damaged in transit, please contact us immediately.
- We will work with you to resolve the issue, whether it be replacing the item or issuing a refund.
Changes to Your Order
- If you need to make changes to your order or shipping address, please contact us within 3 hours of placing your order.
Contact Us
If you have any questions regarding our shipping policy, please contact us at support@velaruxstore.com